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The Importance of Measurement

There are many ways to describe the role of Managers in the public sector, one of which is to take a functional view. From that perspective, managers plan, organize to meet the plan, staff the organization with human & financial resources , provide direction, and then should measure and evaluate the resultant effects in order to provide appropriate corrective action. Agencies with weak measurement systems are characterized by an excessive emphasis on procedures and an insatiable appetite for more resources, the classic symptoms of bureaucracy.

The graphic illustrates the relationship between the functional activities of managers and the entities that should be tracked in order to measure both the efficiency and the effectiveness of a program.

Copyright 2005 Azalea Systems Inc.